This episode delves into the entrepreneurial journey of Robert, who has successfully navigated his business through 16 years of operation, reaching approximately $7 million in annual revenue with a team of 60-70 employees. The narrative unfolds around pivotal moments, including a significant business pivot in 2015 towards commercial real estate, which involved acquiring buildings annually for storage and rental purposes. Robert's story is one of resilience, adaptation, and the importance of maintaining a personal touch in customer service, echoing the mentorship lessons he learned early in his career. His ventures now span full-service moving, estate cleanouts, online auctions, and specialized services for high-stress situations like out-of-state moving and restoration pack-outs after disasters, demonstrating a diversified business model built on the foundation of addressing customer stress and providing reliable solutions.
00:00 Intro
00:04 Company Stats
00:22 Overcoming Challenges
01:34 Commercial Real Estate Expansion
02:20 Expanding from Local to Nationwide
03:15 When to Pivot in Business
03:57 The Impact of Mentorship
05:01 Customer Service Philosophy
05:37 Redefining Success Through Different Life Stages
06:56 Diversifying Services and Managing Stress for Clients
08:28 How to Connect with U.S. Relocators
The business expanded from moving services to acquiring commercial real estate for storage and rental, diversifying into specialized services like estate cleanouts, online auctions, and restoration pack-outs.
In 2015, a strategic pivot towards commercial real estate was made, focusing on acquiring buildings annually for various storage solutions, catering to a broader client base beyond moving services.
Robert views challenges as tests to overcome and preparation for further growth, highlighting the importance of adapting and pivoting when necessary.
Mentorship has been crucial, providing guidance, insights, and support throughout his career, underscoring the value of learning from others' experiences.
Treating every client like a guest, focusing on alleviating stress during high-tension situations like moving or dealing with property damage, thereby earning long-term loyalty and referrals.
