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Anago Cleaning Systems is a leading commercial cleaning franchise that provides tech-driven solutions for businesses across the U.S. and Canada. Founded in 1989, Anago offers two levels of franchising: master franchises that handle business operations and unit franchises that focus on delivering top-notch cleaning services. Anago’s proprietary technology, CleanCom, enhances customer communication and minimizes issues, resulting in a high retention rate for clients.
Adam Povlitz is the CEO of Anago Cleaning Systems, a commercial cleaning franchise company that combines technology with superior customer service to revolutionize the industry. Under Adam’s leadership, Anago has grown to over $125 million in revenue and more than 1,800 franchisees. With a focus on customer experience and technological innovation, Adam has built a model that supports franchisee success and fosters long-term business growth.
Technology, like Anago’s CleanCom app, allows clients to report issues instantly, improving communication and reducing customer cancellations by over 50%.
Anago’s three-tier model separates business tasks (sales, invoicing) handled by the master franchise from operational tasks (cleaning), handled by unit franchisees.
Customer service is key because cleaning is often unnoticed until something goes wrong. Resolving issues quickly is crucial to maintaining client satisfaction.
A successful franchisee is driven, customer-focused, and follows systems well. Master franchisees need strong sales skills, while unit franchisees focus on operations.
CleanCom allows clients to report cleaning issues via an app, ensuring fast resolution and smooth communication, reducing service complaints significantly.
Technology, like Anago’s CleanCom app, allows clients to report issues instantly, improving communication and reducing customer cancellations by over 50%.
Anago’s three-tier model separates business tasks (sales, invoicing) handled by the master franchise from operational tasks (cleaning), handled by unit franchisees.
Customer service is key because cleaning is often unnoticed until something goes wrong. Resolving issues quickly is crucial to maintaining client satisfaction.
A successful franchisee is driven, customer-focused, and follows systems well. Master franchisees need strong sales skills, while unit franchisees focus on operations.
CleanCom allows clients to report cleaning issues via an app, ensuring fast resolution and smooth communication, reducing service complaints significantly.
Company Stats
- Revenue: $125 million
- Employees: 50
- Founded: 1989
- Franchise Model: Started unit franchising in 1991 and master franchising in 1999
- Franchisees: 48 master franchises across the U.S. and Canada, over 1,800 unit franchises
Episode Highlights
✅ Technology plays a vital role in delivering exceptional customer service and reducing cancellations in the cleaning industry.
✅ Anago’s franchise model separates business management from operational tasks, increasing franchisee success rates.
✅ Success in the franchise business requires ambition, a customer service focus, and the ability to follow proven systems.
Episode Summary
In this episode, Adam Povlitz, CEO of Anago Cleaning Systems, discusses the company's innovative approach to commercial cleaning franchising and how technology has transformed the industry. With a proprietary software called CleanCom, Anago has reduced customer cancellations and improved communication between clients and cleaning staff, making the customer experience seamless. Adam emphasizes that the company is primarily a sales and customer service business that happens to provide cleaning services.
Anago operates with a unique three-tier franchising model, which includes corporate, master franchises, and unit franchises. The master franchise handles business tasks like sales, invoicing, and customer acquisition, while the unit franchise focuses on operations, allowing franchisees to concentrate on cleaning services. This model creates a collaborative system that reduces the burden on franchise owners and ensures long-term success.
Chapters
00:00 Intro
00:35 Company Stats
00:52 Franchise Model and Growth
01:17 Technology in Commercial Cleaning
03:59 Customer Experience and Service
04:54 Social Media and Franchisee Recruitment
10:01 Connect with Anago Cleaning Systems
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